Careers
Technical Support Lead
Location: Hyderabad
The job description is detailed below.
- Responsible for building a World-Class Technical Support Team that has an obsession with Customer success.
- Set direction and provide oversight, coaching, management, and leadership for the team. When needed, be able to step in and resolve issues.
- Engage directly with Customers on the product features and communicate the new features and benefits.
- Handle escalations, coordinate with Engineering, Sales when needed for resolutions.
- Staffing availability and forecasting
- Analyse the product data, come up with trends and forecasts. Knowledge Management
- 5-10 years of management experience in technology-related roles, preferably SaaS or cloud environments, hands-on experience in leading and managing product support services teams.
- Must have worked in Product Technical support resolving issues, handling Customer Communication – calls, tickets, escalation meetings.
- Must possess strong people skills and professionalism Must have a robust customer-focused attitude with the ability to listen, understand and respond quickly to customers
Education: B.Tech, MBA or any equivalent degree
Apps DBA
Experience: Min 5 Years Experience
Location: Hyderabad
- A good understand of the EBSO technology stack for 11i and Release 12.1 and Release 12.2 and WebLogic and experience in various Apps DBA tasks.
- Core Database RDMS and RAC for all versions between 9i -12c DBA.
- Experience in performance tuning 10g/11g and 12c Database, RAC databases.
- Experience in Backup and Recovery RMAN.
- Worked for Implementation and production support customer.
- Experience in software provisioning installation, upgrade of database, EBSO, WebLogic and other Products.
- Supported database and R12 in Unix/Linux/Solaris platform. Should have knowledge of Linux and Unix commands.
- Knowledge of shell scripting should be able to Automate certain DBA tasks.
- Have the ability to troubleshoot and critically analyze problem quickly and effectively
Email Your Resume to hrsupport@ShipConsole.com
Software Engineer
Experience: 4-5 Years Experience
Location: Hyderabad
- Hands-on experience working with technologies like Angular, Spring-boot, Bootstrap, Micro Services, Struts 1.x, 2.x Tomcat server etc.
- Proficiency in Java and object-oriented design skills
- Good at Software design, debugging and documentation
- Identifying client requirements and Recommending solutions for continuous improvement
- Experience with Scrum/Agile development methodologies
- Excellent verbal and written communication skills ensuring software functionality
- Good at Code Review and CVS related tools for continuous check-in and check-outs
- Experience in development of distributed/scalable systems and high-volume transaction applications
- Managing the software development lifecycle
Email Your Resume to hrsupport@ShipConsole.com
Associate Software Engineer
Experience: 2-3 Years Experience
Location: Hyderabad
- Good at programming skills like Angular, Spring boot and Micro Services and Documentation
- Good At preparing the JUnit test cases
- Excellent verbal and written communication skills
- Team player and working in a team
- Good at SVN and CVS tools for continuous check-in and check-outs
- Troubleshooting technical problems and great debugging software skills
- Good at Software development fundamentals and development process
- Testing new software and fixing bugs
Email Your Resume to hrsupport@ShipConsole.com