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Technical Support Lead

Location: Hyderabad

The job description is detailed below. 

  • Responsible for building a World-Class Technical Support Team that has an obsession with Customer success.
  • Set direction and provide oversight, coaching, management, and leadership for the team. When needed, be able to step in and resolve issues. 
  • Engage directly with Customers on the product features and communicate the new features and benefits.
  • Handle escalations, coordinate with Engineering, Sales when needed for resolutions.
  • Staffing availability and forecasting
  • Analyse the product data, come up with trends and forecasts. Knowledge Management 
  • 5-10 years of management experience in technology-related roles, preferably SaaS or cloud environments, hands-on experience in leading and managing product support services teams. 
  • Must have worked in Product Technical support resolving issues, handling Customer Communication – calls, tickets, escalation meetings. 
  • Must possess strong people skills and professionalism  Must have a robust customer-focused attitude with the ability to listen, understand and respond quickly to customers

Education: B.Tech, MBA or any equivalent degree

Apps DBA

Experience: Min 5 Years Experience

Location: Hyderabad

  • A good understand of the EBSO technology stack for 11i and Release 12.1 and Release 12.2 and WebLogic and experience in various Apps DBA tasks.
  • Core Database RDMS and RAC for all versions between 9i -12c DBA.
  • Experience in performance tuning 10g/11g and 12c Database, RAC databases.
  • Experience in Backup and Recovery RMAN.
  • Worked for Implementation and production support customer.
  • Experience in software provisioning installation, upgrade of database, EBSO, WebLogic and other Products.
  • Supported database and R12 in Unix/Linux/Solaris platform. Should have knowledge of Linux and Unix commands.
  • Knowledge of shell scripting should be able to Automate certain DBA tasks.
  • Have the ability to troubleshoot and critically analyze problem quickly and effectively

Email Your Resume to hrsupport@ShipConsole.com

Software Engineer

Experience: 4-5 Years Experience

Location: Hyderabad

  • Hands-on experience working with technologies like Angular, Spring-boot, Bootstrap, Micro Services, Struts 1.x, 2.x Tomcat server etc.
  • Proficiency in Java and object-oriented design skills
  • Good at Software design, debugging and documentation
  • Identifying client requirements and Recommending solutions for continuous improvement
  • Experience with Scrum/Agile development methodologies
  • Excellent verbal and written communication skills ensuring software functionality
  • Good at Code Review and CVS related tools for continuous check-in and check-outs
  • Experience in development of distributed/scalable systems and high-volume transaction applications
  • Managing the software development lifecycle

Email Your Resume to hrsupport@ShipConsole.com

Associate Software Engineer

Experience: 2-3 Years Experience

Location: Hyderabad

  • Good at programming skills like Angular, Spring boot and Micro Services and Documentation
  • Good At preparing the JUnit test cases
  • Excellent verbal and written communication skills
  • Team player and working in a team
  • Good at SVN and CVS tools for continuous check-in and check-outs
  • Troubleshooting technical problems and great debugging software skills
  • Good at Software development fundamentals and development process
  • Testing new software and fixing bugs

Email Your Resume to hrsupport@ShipConsole.com